Job Opportunity: User Experience Specialist

The World Institute on Disability (WID) was established in 1983 as one of the first global disability rights organizational think tanks, founded and continually led by people with disabilities. WID works to advance the rights and opportunities of over one billion people with disabilities worldwide, bringing research and policy into action and operationalizing inclusion.

Our work centers around Digital Tools for Optimizing Community Living and Employment; Accessibility Solutions; and Excellence in Disability Inclusive Emergency Preparedness, Disaster Risk Reduction, and Climate Resilience and has included groundbreaking work in disability benefits, financial literacy, healthcare equity, and social justice empowerment. WID is a nonprofit 501(c)(3) organization recognized by the US Internal Revenue Service.

The Board of Directors and staff, over half of whom are people with disabilities, are respected national and global leaders in the disability rights field as well as in industry, government, and social services. WID’s commitment to intersectionality and eliminating systematic oppression centers our strategic priorities on lifting up BIPOC and multiply-marginalized people with disabilities. This enables WID to bring a pan-disability, intersectional perspective to everything we do. Information on WID’s programs can be found at

The User Experience Specialist reports to the Senior Director of Operations & Deputy Director and will work closely with the Technology Specialist to coordinate WID’s Accessibility Solutions and Universal Design Domain. This position is responsible for proctoring usability testing sessions and focus groups, analyzing issues, and reporting to clients in a manner that is clear and easy to understand. The User Experience Specialist supports the maintenance and expansion of WID’s user testing database and the management of onsite and remote conference accommodation upgrades. This position requires multitasking, fast turnarounds, and strong teamwork experience.

HOURS: 40 hours per week

Please note this job announcement is not designed to cover or contain a comprehensive listing of all the activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

User Experience Testing, Focus Groups, and Surveys

  • Manage the user testing participant list, such as recruiting testers, maintaining and updating the external intake form and the internal database of user testers and their relevant skill sets and testing abilities. 
  • Coordinate, schedule for, and proctor accessibility usability sessions and focus groups.
  • Analyze and report to clients findings/results from usability testing and focus group sessions. 
  • Keep abreast of assistive technology, online, and App technology trends.
  • Keep abreast of built environment regulations and trends. 
  • Create non-bias and comprehensive surveys; as well as monitor and analyze survey results. 
  • Work with the Office Manager to arrange for and schedule consultants to provide disability-related accommodations when needed.

    In-person and Teleconference Accessibility

  • Remote Open Captions at large scale events
  • Work with conference A/V teams to secure remote open captioning equipment and appropriate line drops for WID-supported events.
  • Assuring A/V teams are comfortable and understand technology needed and how the technology is integrated into their event.
  • Travel to be on-site contact to work with A/V teams to overlay captions on the main screens or smaller screens when applicable.
  • Implementing the onsite A/V related components with the local A/V team.
  • Coordinate and staff a disability concierge desk at in-person events.
  • Work with the Office Manager to arrange for and schedule consultants to provide disability-related accommodations when needed.
  • Respond to and assist in-person event participants with their accessibility-related needs.
  • Teleconference and Webinar support
  • Aid staff or clients with conducting video teleconference (VTC) sessions, which may include conference preparation, monitor VTC equipment, and system performance.

  • 3+ years of prior experience proctoring user testing sessions and/or focus groups.
  • Experience using MS Office Suite, Dropbox, Zoom, Alchemer (previously Survey Gizmo), MailChimp, Google Apps suite, and the Internet.
  • Experience with JAWS, NVDA, Captioning, adaptive equipment, and other assistive technology.
  • Experience in database management.
  • Professional writing and oral communication skills.
  • Friendly, conscientious, organized, detail-oriented, punctual.
  • Works well independently, takes initiative.
  • Quick learner, ability to problem solve.
  • Ability to travel for project-related assignments.

  • Experience with technical report writing; particularly explaining complex information in an easy-to-understand manner..
  • Experience creating PowerPoint documents and visual presentations of complex data.
  • Experience with independent living philosophy and the larger social justice movement.
  • REPORTING RELATIONSHIP: Senior Director of Operations & Deputy Director

STATUS: Exempt, full-time, generous benefits package

COMPENSATION: Commensurate with experience


Send resume, cover letter, salary requirements, writing sample, and references to: World Institute on Disability; EMAIL: Josephine Schallehn, (WID acknowledges receipt of applications by email only)

Application Deadline: 05/17/2021 by 5pm PDT

Proposed Start Date: June 2021

Address reasonable accommodation requests for the application/interview process to
WID promotes a scent/chemical-free environment. To support this effort, WID asks that all applicants refrain from wearing scented products while in its office.

WID is interested in remote candidates, national applicants are encouraged.
WID cannot cover the cost of travel or relocation but encourages all interested applicants to apply.

The World Institute on Disability is an equal opportunity employer with a commitment to diversity. Individuals will not be discriminated against regardless of race, ethnicity, religion (creed), national origin, age, sexual orientation, gender identity, gender expression, disability or veteran status, and other personal characteristics.

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