Job Opportunity: UX Specialist


The World Institute on Disability (WID) was established in 1983 as one of the first global disability rights organizational think tanks, founded and continually led by people with disabilities. WID works to advance the rights and opportunities of over one billion people with disabilities worldwide, bringing research and policy into action and operationalizing inclusion.

Our work centers around

  • Disaster Risk Reduction, Humanitarian Action and Climate Justice for Resilience and Sustainability;
  • Accessibility and Universal Design Solutions; and,
  • Policies, Systems, and Tools for Global Community Inclusion.

WID is also known for groundbreaking work in disability benefits, financial literacy, healthcare equity, and social justice empowerment. WID is a nonprofit 501(c)(3) organization recognized by the US Internal Revenue Service.

The Board of Directors and staff, over half of whom are people with disabilities, are respected national and global leaders in the disability rights field as well as in industry, government, and human services. WID’s commitment to intersectionality and eliminating systematic oppression centers our strategic priorities on lifting up BIPOC and multiply-marginalized people with disabilities. This enables WID to bring a pan-disability, intersectional perspective to everything we do. Information on WID’s programs can be found at


The UX Specialist reports to the Senior Director of Operations & Deputy Director and will work closely with the Technology Specialist to coordinate WID’s Accessibility Solutions and Universal Design Division. As a heavily customer-facing position that plays a pivotal role in the experience clients/customers have when interacting with WID, the UX Specialist is responsible for proctoring usability testing sessions and focus groups, analyzing issues, and reporting to clients in a technical manner that is clear and easy to understand. This position supports the maintenance and expansion of WID’s user testing database and the management of onsite and remote conference accommodation solutions. This position requires excellent people (soft), multitasking, and technical writing skills; the ability to quickly turn around testing reports; and strong teamwork experience.

HOURS: 40 hours per week


Please note this job announcement is not designed to cover or contain a comprehensive listing of all the activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

User Experience Testing, Focus Groups, and Surveys

  • Manage the user testing participant list, such as recruiting testers, maintaining and updating the external intake form, and the internal database of user testers.
  • Coordinate, schedule for, and proctor accessibility usability sessions and focus groups.
  • Comfortable troubleshooting accessibility and technology issues, under pressure and time constraints, during proctoring sessions.
  • Analyze and report to clients findings/results from usability testing and focus group sessions that have tight deadlines.
  • Keep abreast of assistive technology, web, and app technology trends.
  • Basic understanding of built environment regulations and trends.
  • Create unbiased and comprehensive surveys, as well as monitor and analyze survey results.
  • Work with the Office Manager to arrange for and schedule consultants to provide disability-related accommodations when needed.

In-person and Teleconference Accessibility

  • Coordinate remote open captions at large-scale events
    • Work with conference A/V teams to secure remote open captioning equipment and appropriate line drops for WID-supported events.
    • Assure A/V teams are comfortable and understand the technology needed and how the technology is integrated into their event.
    • Travel to be the on-site contact to work with A/V teams to overlay captions on the main screens or smaller screens when applicable.
    • Implement the onsite A/V-related components with the local A/V team.
  • Coordinate and staff a disability concierge desk at in-person events.
  • Work with the Office Manager to arrange for and schedule consultants to provide disability-related accommodations when needed.
  • Respond to and assist in-person event participants with their accessibility-related needs.
  • Teleconference and Webinar support
    • Aid staff or clients with conducting video teleconference (VTC) sessions, which may include conference preparation, monitoring VTC equipment and system performance.


  • 3+ years of prior experience proctoring user testing sessions and/or focus groups.
  • Excellent people (or soft) skills, including coaching skills to motivate individuals who have become so frustrated at doing a certain task that they are about to give up and/or want nothing more than to pack up and leave.
  • Stamina for conducting long hours of back-to-back testing sessions and tasks related to teleconference and in-person conference accessibility.
  • Ability to write reports to meet quick turnaround times.
  • Ability to troubleshoot issues with assistive technologies.
  • Ability to observe how well assistive technology works during testing sessions and understand how its functioning can contribute to user testers struggling through sessions because they are unaware that the assistive technology is insufficiently relaying critical information they need to complete assigned tasks.
  • Enjoy repetitive tasks and have the patience and the ability to explain steps and tasks clearly.
  • Experience using MS Office Suite, Dropbox, Zoom, Alchemer (previously Survey Gizmo), MailChimp, Google Apps suite, and the Internet.
  • A basic understanding or ability to learn the functionality of assistive technologies WID tests with that include, but are not limited to, JAWS, NVDA, captioning software, Dragon Naturally Speaking, as well as adaptive equipment.
  • Experience in database management.
  • Professional writing and oral communication skills.
  • Friendly, conscientious, organized, detail-oriented, punctual.
  • Work well independently, take initiative.
  • Quick learner, ability to problem solve.
  • Ability to travel for project-related assignments.


  • Experience with technical report writing, particularly explaining complex information in an easy-to-understand manner.
  • Experience creating PowerPoint documents and visual presentations of complex data.
  • Experience with independent living philosophy and the larger social justice movement.

REPORTING RELATIONSHIP: Senior Director of Operations & Deputy Director

STATUS:  Exempt, full-time, generous benefits package

COMPENSATION:  Commensurate with experience


Send resume, cover letter, salary requirements, writing sample, and references to: World Institute on Disability; EMAIL: Josephine Schallehn, (WID acknowledges receipt of applications by email only)

Application Deadline:             July 30, 2021, by 5 pm PT

Proposed Start Date: August 2021


  • Address reasonable accommodation requests for the application/interview process to
  • WID promotes a scent/chemical-free environment. To support this effort, WID asks that all applicants refrain from wearing scented products while in its office.


  • WID is interested in remote candidates, national applicants are encouraged.
  • WID cannot cover the cost of travel or relocation but encourages all interested applicants to apply.

The World Institute on Disability is an equal opportunity employer with a commitment to diversity. Individuals will not be discriminated against regardless of race, ethnicity, religion (creed), national origin, age, sexual orientation, gender identity, gender expression, disability or veteran status, and other personal characteristics.

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