Accessibility and Universal Design Solutions

Accessibility and Universal Design Solutions: employing expertise in user experience research with people with disabilities, inclusion best practices, and accessibility consultation to create equitable experiences for people with disabilities.

What We Do

User Research (UX) Studies

Centering participants’ lived experiences and feedback to support clients

Recruitment from our cadre of >1,000 nationwide participants with disabilities
Design and facilitation of UX research (e.g., usability testing, focus groups, interviews, surveys)
Data-driven insights that help clients achieve goals

Long-Term Assessment/Gap Analysis

Collaboration with leadership teams to build inclusive workplaces & communities

Document sampling, systems evaluation, surveys, and interviews
Customized resource deliverables and video assets
Guidance on decision-making for sustainability and growth

Consultation and Training

Short- and long-term partnerships to offer technical assistance and education

Physical/architectural, communication, and digital accessibility expertise
Tailor-made trainings on fundamentals or specific disability-related topics
Comprehensive event support
Resources that strengthen awareness, improve competency, and build upon existing skills

More WID Services

Emergency Preparedness, Disaster Risk Reduction & Climate Resilience: Innovating whole community inclusive strategies in disaster
Community Inclusion: Supportive decision-making on employment, benefits, housing, and independent living
Global Heumann Fellowship and the Heumann Disability Research Lab, elevating global research and policy

Areas of Expertise:

End-to-End Disability User Research Studies

Competency around the needs of people with a wide range of disabilities
Survey design, hosting, distribution, and analysis
Individual interviews
Focus groups
Usability Studies
- Physical (built environment, product, service, process) usability studies
- Digital (website, app, document) usability studies
- Testing for accessibility beyond compliance
Expertise in Assistive technology (AT) (e.g., screen readers, magnifiers, braille displays, speech-to-text, text-to-speech, alternative keyboards and trackpads, switch devices)
Virtual, in-person, or hybrid sessions
Recruitment from a large and diverse cadre of trusted disabled research participants
Development of Testing Plans/Discussion Guides
Proctoring/facilitation by researchers with technical expertise in accessible sessions, communication, accommodations, and assistive technology (AT)
Analysis of results and insights in the form of customized reports and/or findings presentations for target audiences

Consultation, Training, and Other Disability-Inclusive Support

Expert guidance on event accessibility (simple or complex)
Assistance in understanding the unique needs of the disability community, such as accommodations, assistive technology, and accessible processes and environments
Securing/managing captioning and sign language services; provider management
Extensive electronic resources and informational videos
Virtual, in-person, or hybrid training and facilitation

Long-Term Assessment and Gap Analysis

Consultation with leadership; expert guidance on topics including but not limited to: (1) understanding current climate, makeup of staff/board, (2) growing relationships and partnerships with the disability community, (3) identifying and eliminating implicit bias and misinformation, (4) developing a culture of inclusion, (5) operationalizing disability rights, laws, standards, and guidelines, and (6) building resilience and sustainability
Comprehensive document sampling, analysis, and remediation recommendations
Internal/external systems accessibility evaluation
Employee/board survey design, hosting, distribution, and analysis
Constituent, customer, or client survey design, hosting, distribution, and analysis
Interviews with staff regarding hiring practices, onboarding, policies, benefits, accessibility, accommodations, support, culture, engagement, and inclusion
Virtual and/or in-person training design and facilitation
In-depth reporting on findings and expert recommendations
Extensive, customized resource deliverables

Ready to learn more?

If you want to learn more and receive a free quote for any of our services, please use the link below to schedule a Zoom meeting with our accessibility team.

Link for scheduling: https://tinyurl.com/AUDScal

You can also email us at accessibility@wid.org to schedule a meeting or request a quote.