Module 1 Foundations of Disability
Disability Foundation and Basics Course #1
- What is disability and how does it impact the quarter of Americans who are part of the disability community
- Models of disability, the dominant model of disability and how it impacts healthcare interactions
- State of disability in the United States, including percentages of disability types and intersectionality with other demographic groups
Invisible Disabilities Course #2
- Invisible or "hidden" disabilities
- Different ways invisible disabilities may impact patients, including patient and provider communication
- The importance of not making assumptions about best or feasible accommodation
Disability Rights in Healthcare Settings Course #3
- History and background of discrimination experienced by people with disabilities in healthcare
- General overview of legal rights, including providing preferred accommodations and ensuring accessible information, machines, and equipment
- Resources for continued study, education or training
Module 2 Providing Effective Communication in Healthcare Settings
Planning for Accommodations Course #4
- There should be established (i.e. formalized) processes and procedures for inquiring about and providing accommodations that staff know and use
- Information about the accommodation request process should be available in multiple, accessible ways, including direct communication with staff
- Resources should be in place to procure or obtain the accommodations, including internal resources, or agreements, contracts, and MOUs with vendors or community partners
Applying the Accommodation Course #5
- The different types of accommodations, including assistive technology, AAC, interpreters, translators, and others -- and who might request which one
- Not all accommodations are equal – the feasibility of an accommodation depends on the individual functionality of the patient and the situation
- Tips to ensure that an accommodation works the way it’s intended and how communicating with the patient is key
Beyond Accommodations Course #6
- History and background of discrimination experienced by people with disabilities in healthcare
- General overview of legal rights, including providing preferred accommodations and ensuring accessible information, machines, and equipment
- Resources for continued study, education or training
Module 3 System Solutions for Accessibility in Healthcare Settings
Recognizing Ableism Course #7
- Definition, signs and roots of ableism
- The impacts of ableism on healthcare and importance of addressing
- Identifying systemic ableism within an organization's policies
Addressing and Preventing Bias Course #8
- Conducting an assessment of the office's policies and practices that prevent or facilitate discrimination
- Establishing a anonymous 24/7 disability discrimination reporting platform
- Using community disability stakeholders as collaborative partner
System Solutions for Accessibility Course #9
- Benefits of adopting an "Environmental System" framework to enhance accessibility and inclusion for all patients and staff
- Implementing a comprehensive disability-focused training program to enhance staff awareness, expand knowledge, and establish a solid foundation for ensuring accessibility and promoting health equity for patients with disabilities
- The advantages of collaborating with disability-led organizations to enhance health equity and improve health outcomes for individuals with disabilities
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