An Overview of Internal and External Disability Inclusion



> Kat: Our Accessibility Consulting Specialists work with our clients to operationalize inclusion by examining and recommending accessibility and disability inclusion policy and practices for both your company’s internal and external practices. Internally, WID works with our clients to increase their disability inclusion work practices, such as employment opportunities. implementing disability employee resource groups, accommodation policies, and auditing office systems with accessible technologies.

> Externally, WID provides consulting services that assist companies in targeting people with disabilities and the disability community within their marketing initiatives. We work with our clients to identify their market opportunities and provide guidance around messaging and imagery that is inclusive of people with disabilities.

> When aspects of an event are not accessible, people with disabilities are left out of the discussion and ultimately their needs and perspectives are ignored. To this end, WID assists companies that hold conferences, events, or trainings by implementing accessibility upgrades for both in-person and remote convenings that allow for greater participation and contributions from people with disabilities and disability community leaders.

> If you’re a company looking for accessibility consulting experts to help you expand your  organizational disability inclusion efforts, contact me today at kat@wid.org.

> In celebration of Global Accessibility Awareness Day, we will be continuing the conversation about digital accessibility. Join us on Thursday, May 20 at 4PM Eastern Time, 1PM Pacific, 8PM Coordinated Universal Time. You don’t want to miss it!

Sign Up to Be a WID Usability Tester



> Kat: User testing refers to the evaluation of products and services by users from the general population or a targeted population with the goal of determining ease-of-use and user satisfaction. With these same aims, WID’s user testing sessions focus specifically on accessibility for people with disabilities as consumers and workers throughout the digital and built environment.

> WID regularly customizes user testing sessions in order to improve the accessibility of your products and services for people with disabilities. During testing sessions, users are given a list of tasks and asked to provide feedback as they attempt to complete them; meanwhile, WID researchers, who are trained in accessibility best practices, observe and note “pain points” and highlight areas in which users experience a high level of difficulty completing any of the assigned tasks. Notes and observations are then organized into a formal report with specific recommendations so that improvements in accessibility can be made.

> WID is always looking to expand its roster of people to participate in our usability testing program. All user testers are paid for every session they are selected for. As user testers, you are the experts on accessibility, including by utilizing your assistive technologies and devices and we aim to learn from the experience you bring to the testing lab. WID currently conducts virtual sessions in your home and in-person at a variety of locations.

> If you are interested in participating, please complete the WID user testing application on our website at http://www.wid.org/user-testing-application/. It is important that we have as much information as possible via this application in order to place you in the appropriate user testing or focus group session.

> Thank you for your interest in contributing to improving accessibility!

> In celebration of Global Accessibility Awareness Day, we will be continuing the conversation about digital accessibility. Join us on Thursday, May 20 at 4PM Eastern Time, 1PM Pacific, 8PM Coordinated Universal Time. You don’t want to miss it!

An Overview of Training and Technical Assistance


> Kat: WID provides training and technical assistance to companies of all sizes on a variety of topics, such as disaster preparedness and evacuation, document and building accessibility, disability-specific marketing strategies, and accessibility topics generally.

> WID has a variety of Subject Matter Experts on staff that serve as thought leaders in their areas of expertise. These experts are seasoned in providing comprehensive and customized trainings for companies looking to optimize their disability inclusion efforts.

> Our Disaster experts are global leaders on emergency preparedness, disaster risk reduction, humanitarian relief, resilience, climate justice response, and recovery for universal physical, programmatic and communication access and accommodations.

> Our Accessibility and Universal Design experts can train key staff in creating accessible documents including; Word, PowerPoint, and PDF accessibility. WID Subject Matter Experts can also introduce your team to website and App accessibility.

> Our community living experts provide training on how to effectively use WID product Disability Benefits 101 with clients that would like to better understand the transition from benefits to work. Additionally, this area covers financial health and empowerment, peer mentoring, and community living policy. 

> Lastly, WID offers disability inclusion trainings that cover topics such as; disability bias and etiquette, workplace inclusion practices, and inclusive marketing that touches on language and imagery.

> All of WIDs subject matter experts are also able to conduct keynotes, lead or contribute to panel discussions and other speaking engagements.

> If you’re a company looking for training and technical assistance on disability-specific topics, contact me today at kat@wid.org.

> In celebration of Global Accessibility Awareness Day, we will be continuing the conversation about digital accessibility. Join us on Thursday, May 20 at 4PM Eastern Time, 1PM Pacfic, 8PM Coordinated Universal Time. You don’t want to miss it!

An Overview of Surveys and Focus Groups

> Kat: WID conducts market research via focus groups and surveys of a broad array of people with disabilities. These tools provide companies with insightful and constructive conversations and data that offers them an inside view of people with disabilities’ experiences and expectations.

> These can be a great option for companies who want direct input from a specifically targeted demographic audience.

> Surveys can serve as short-term or long-term solutions for gathering feedback, collecting quotes or stories, and gauging progress. WID will assist you in reaching  multiple disability segments and we will work closely with you to construct surveys that are clear and unbiased to capture specific and authentic customer input.

> Focus groups are a great way to gather experience-based data about your new or existing services and products, allowing your company to tackle complicated issues or service-flows, identify pain points, and examine or compare possible solutions. Leading focus group discussions, either pan-disability or disability-specific often sparks innovation and creativity that addresses the focus. 

> If you’re a company looking to conduct surveys and/or focus groups targeted at the disability market, contact me today at kat@wid.org.

> In celebration of Global Accessibility Awareness Day, we will be continuing the conversation about digital accessibility. Join us on Thursday, May 20 at 4PM Eastern Time, 1PM Pacific, 8PM Coordinated Universal Time. You don’t want to miss it!

An Overview of User Experience Testing


> Kat: People with disabilities present a substantial market opportunity for companies and organizations. Companies that plan for people with disabilities utilizing universal design and digital accessibility significantly broaden their customer base and potential market share. When this focus becomes part of their business and people strategy, it builds their brand, image, customer loyalty, and reduces litigation risk.

> WID is your global expert on user experience testing. Our team will share our extensive registry of user testers with a very broad range of disabilities to help you understand how your physical spaces, products, equipment, websites, apps, and services can reach a much larger customer base, and expanded qualified workforce. Our global database of disabled testers participate both virtually and in-person using a variety of assistive technologies. We provide extensive feedback to assist you in creating a more welcoming and inclusive experience, by reducing access barriers both in physical and digital spaces.

> When you meet the needs of people with disabilities, often the people without disabilities benefit as well. A simple example, using the built environment is the addition of curb cuts. We all know curb cuts were created to benefit people who use wheelchairs. However, parents with strollers, people with rolling luggage, delivery people with dollies and bicyclists are also positively impacted. Usability by all people, to the greatest extent possible, without the need for adaptation or specialized design, also called universal design. This concept also extends to online spaces and software, and can be thought of as creating electronic curb cuts.

> Our Accessibility and Universal Design Solutions consulting arm helps organizations embed universal design principles and accessible solutions throughout their enterprise.

> If your company is ready to conduct user testing with us, or interested in learning more, you can contact me today at kat@wid.org.

> In celebration of Global Accessibility Awareness Day, we will be continuing the conversation about digital accessibility. Join us on Thursday, May 20 at 4PM Eastern Time, 1PM Pacfic, 8PM Coordinated Universal Time. You don’t want to miss it!

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WID Webinar – Global Digital Accessibility: Why Digital Accessibility is a Must-Have for Businesses

GAAD 2021 event graphic, all text repeated in body of post.

The World Institute on Disability proudly celebrates the 10th anniversary of Global Accessibility Awareness Day! Please join us, our accessibility experts, and usability testing clients for a free webinar to learn how businesses can become accessible for people with disabilities. Learn why accessibility matters to your business revenue, litigation risk, customer experience, and brand. This one hour webinar will include a live Q&A session with our access experts.

Thursday, May 20, 2021 at 1 PM PST/4 PM EST/8 PM UTC

Captions in English and ASL will be provided.

Link to register to attend: https://buff.ly/3nxsZfa

For more information or to request our social media kit for promoting this event, email moya@wid.org.

Speakers:

This event will include remarks from the following speakers:

Kat Zigmont, headshot

Kat Zigmont

Senior Director of Operations and Deputy Director

World Institute on Disability

Dustin Snowadzky headshot.

Dustin Snowadzky

Technology Specialist

World Institute on Disability

Christina Clift, a Black woman with shoulder length dark brown hair and oval framed glasses.

Christina Clift

Consumer Advocate

Memphis Center for Independent Living

WID Usability Tester

Elizabeth Vega headshot. An adult woman with light skin, long silver and brown hair, and rectangular glasses.

Elizabeth Vega

Assistant Vice President of UX Design and Improvements

TracFone Wireless

Jim Zimmerman headshot; adult man with light skin and silver hair.

Jim Zimmerman

Senior Officer, Customer Care & Operations

TracFone Wireless

Tali Bray, headshot. An adult woman with light skin and shoulder length brown hair .

Tali Bray

Executive Vice President, Head of Technology Diverse Segments, Representation and Inclusion

Wells Fargo

WID Board Member

Frances West headshot. An Asian adult woman with chin length black hair.

Frances West

Founder, FrancesWestCo

Chair of Strategy & Development Committee, The Global Initiative for Inclusive Information Communication Technologies (G3ict)

WID Board Member

Neil Milliken, headshot. A white adult man with short brown hair.

Neil Milliken

Global Head of Inclusion, Corporate Social Responsibility

Atos

WID Board Member


If you are having technical issues or accessibility issues on this site, email wid@wid.org.

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Accessibility Solutions Overview



Voiceover: If you’re a company that is looking to be accessible to people with disabilities, WID is the partner you have been looking for. 

Voiceover: An Overview of Accessibility Solutions Consulting with Kat Zigmont.

Voiceover: Kat Zigmont, a white woman with medium brown hair, black eyeglasses and a blue floral blouse stands in her home office

Kat: I’m Kat Zigmont, WID’s Director of Operations and Deputy Director. I oversee WID’s Universal Design and Accessibility Solutions Consulting Domain.

Voiceover: An Asian woman and Black woman speak with a Brown man who is sitting in a wheelchair.

Kat: We provide customized services to companies to operationalize their commitment to inclusion by examining and recommending accessibility and disability inclusion strategies, policies, and practices for their internal and external processes.
 
Our user testing, training, and technical assistance services help clients to embed universal design principles and accessibility solutions throughout all aspects of their company.

Voiceover: WID employees gather in a conference room.

Kat: WID also works with our clients to help create inclusive marketing directed at customers and candidates with disabilities and provides guidance around messaging and imagery.

To increase employment opportunities and inclusion, WID collaborates with organizations to increase their disability inclusion work practices. WIDs’ clients have implemented disability employee resource groups, accommodation policies, and audited company-wide systems to be more accessible.

WID also conducts market research via focus groups and surveys to provide constructive conversations and data that offers companies an inside view of the participants’ experiences and expectations as customers and employees with disabilities.

Finally, WID provides training and technical assistance on a variety of topics, such as emergency preparedness, evacuation and disaster recovery for your buildings, workforce  and customers, guidance on humanitarian giving that document accessibility and remediation, remote workplace accommodations, disability-specific marketing strategies, and accessibility topics generally.

Voiceover: Kat stands looking at her computer screen, types on her keyboard then hangs up her phone.

 
Kat: Many companies are missing out on the opportunity to effectively employ, market to, and serve people with disabilities.

1.3 billion people across the globe have a disability, encompassing every race, ethnicity, gender, age and sexual orientation. 
 
Unlike other marginalized groups, most people will join the disability community at some point in their lives, making it the largest and most diverse minority, accounting for $1.9 trillion in disposable income globally each year.  
 
Companies working with us want to be sure they are optimizing their client base and recognize that the disability market is an untapped opportunity for new and recurring revenue.

Over the years, we have assisted companies that work with us to understand the needs of this available market to a greater extent and really change the way that they expand their online presence, apps, and physical spaces.

Often, when companies demonstrate active efforts to include disability as part of their diversity and inclusion efforts, it enhances their image. It shows they are addressing an underserved population with both high need and high potential, and it positively leverages the goodwill of friends and family of people with disabilities.

Voiceover: Kat sits in a conference room with her WID coworkers, holding a dog

Kat: Investments in accessibility and inclusion are not only the right thing to do, they are imperatives for optimizing the success of your business.

If you’re a company that is looking to be accessible to people with disabilities, WID is the partner you have been looking for. 

Voiceover: For more information, visit www.wid.org/consulting

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Meet the Panelists: Black Disabled Global Disaster Experiences: Action Strategies

Meet the Panelists for GADRA’s Black Disabled Global Disaster Experiences: Action Strategies event, on Thursday, May 20, 2021.

This free webinar will be one hour long, and will begin at 12 PM EST/5 PM UTC. Captions in English and American Sign Language will be provided.

Link to register to attend GADRA’s Black Disabled Global Disaster Experiences: Action Strategies event

Graphic of Leroy Moore, a Black man wearing a purple tuxedo sitting in a wheelchair.

Leroy Moore is the founder of Krip-Hop Nation and has been a key member of Poor Magazine since the 1990’s. Moore’s work with Poor Magazine began with his column “Illin-N-Chillin.” He went on to become a founding member of Poor Magazine’s Homefulness and Decolonize Academy. Moore is also one of the founding members of National Black Disability and activist whose work centers around police brutality against people with disabilities.

Graphic of Yusuf, a brown man with black hair, wearing glasses and native Nigerian attire known as a qubè and kaftan. He is smiling and looking to his left.

Dikko Yusuf is a high school literature teacher in Nigeria and Project Coordinator at the Special Needs Initiative for Growth, located in Northern Nigeria. Yusuf became more involved with advocacy in 2019, during his year of national service, when he joined a Community Development Service group for Sustainable Development Goals.

Graphic with image of Vivienne Isebor, a Black woman with afro hair held by a headband with mixed colored prints smiles looking downward. She is wearing wooden earrings with the Ghanian Adinkra symbol - Mmere Dane, an orange Igbo traditional necklace and an orange sleeveless top.


Vivienne Isebor has ran awareness sessions and advocated on platforms such as BBC, Mental Health Today and Mind since being diagnosed with ADHD in her early 20s. Isebor is a Trainee Clinical Associate in Psychology, currently studying part-time at UCL and working with individuals with Complex Emotion Needs in East London. She is also a founder of ADHD Babes – the first support group for Black Women and Black Non-binary people with ADHD, where she is the Director of Community Outreach and Wellbeing.

Graphic with photo of Kaman Kelly Wasup, a Black man with a tropical green button down shirt, long beard, and sunglasses standing in front of a white background

Kaman Kelly Wasup is the Treasurer at PNG Assembly of Disabled Persons and Chairman at PNG Blind Union in Papua New Guinea. Kaman has facilitated systematic advocacy trainings on disability inclusion since 2018. During Kaman’s trainings, people with disabilities gather to partake in formal and informal advocacy activities. Kaman also runs focus group discussions regarding topics such as utilizing mainstream media for advocacy.

Graphic with photo of Anita, a Black woman with long locs, wearing a maroon turtleneck sweater.
Anita Cameron is the Director of Minority Outreach for Not Dead Yet. As a Black Disabled Lesbian, Anita has dealt with racism, sexism, ableism, and homophobia – sometimes combinations of these. She has assisted in numerous exercises and real-world incidents with Denver CERT, including serving as a radio communications operator during the Colorado Flood of 2013 and remotely assisting survivors of Hurricanes Harvey and Irma in disaster relief in 2017. Anita has written extensively, for numerous agencies and publications, on emergency and disaster preparedness for people with disabilities, as well as the role and participation of the disability community in emergency management.

If you are having technical issues or accessibility issues on this site, email wid@wid.org.

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WID Anti-Asian Violence Statement

WID is deeply saddened and disgusted by the recent violence towards Asian people and the Asian American Pacific Islander (AAPI) community in the United States. Anti-Asian violence has increased dramatically over the past year as hateful, racist narratives around the origins of the coronavirus pandemic have taken hold. According to the New York Times, members of the AAPI community were the targets of nearly 3,800 violent crimes across the US, last year alone. WID grieves with the families, loved ones, and communities in Georgia and those who have been affected by anti-Asian violence across the globe.

As an organization that represents the global disability community, it is incumbent upon WID to join with all who fight to eradicate racism, xenophobia and injustice. A society that dismisses violence against women or people of color as the result of a perpetrator having “a bad day” minimizes the crime and the responsibility to systematically address racism and misogyny.

With every mass shooting, we see justifications made that the shooting is because of mental illness, which is a dangerous myth. Racism is not a mental illness, and to excuse it as such prevents systemic changes to abolish racism in all of its forms, while painting people with mental health disabilities as violent and dangerous. People with mental illness are far more likely to be victims rather than perpetrators of violence. Racism, misogyny and ableism are systems that enable one another, perpetuating the belief that some lives are not worth saving, protecting, or honoring.

WID acknowledges all of these facets of this tragedy as we strive to better serve and represent marginalized people with disabilities around the world. We stand, sit, march, and roll alongside all who join us in fighting for social justice for all disabled people, and all who are impacted by racism.

WID Financial Llama: Fifth Factor In Your Credit 
Score And Tying It All Together

>> WID Financial Llama: Fifth Factor In Your Credit 

Score And Tying It All Together

The WID Financial Llama is on screen broadcasting from his elegant living room. Hello friends and welcome to another episode of me the WID Financial Llama.

Today we’re going to talk about the fifth and last element of your credit score and then we’re going to do a bit of review.

>> The last element is the types of credit that you have access to through your open accounts. So do you have credit cards, mortgages, car loans. Things like that. If you don’t have all 

of those don’t worry about it it’s not worth going out and buying a car to make sure you have a car loan on your report.

But these are some of the different types of credit that agencies look at when they’re putting together your credit score. If you have one or two, you’re just 

fine. So in summary a couple of things to think about as you go forward keep credit card balances below 15 or 25 percent to make sure your credit utilization rate is in the best place it can be for your credit score.

>> Pay your accounts on time and if you have to be late be no later than 30 days.

Don’t open lots of counts all at once or even within 12 months of each other. If you’re going to make a big purchase, check your credit report six months in advance so you can iron out any issues and correct the things you need to have corrected.

>> And remember if you have a bad credit score or flaws in your credit history, don’t worry just make the corrections and those things will age right off your account in time.

The llama holds a Bop-It Extreme toy in his arms. The toy has five inputs including a pressable button,a pull handle a twisting crank a spinnable wheel and a flickable switch.

>> If this seems like a lot well sometimes it is it’s kind of like playing Bop-It and trying to keep track of five things at once.  

The llama plays Bop-It Extreme attempting to press buttons using his mouth. Each button or action has a different credit tip instead of the game’s usual

>> Utilize it. Pay on time. Slow down. Keep old accounts. Plan ahead. 

But you know if you look at our videos and you follow the suggestions, we think you’ll reach a whole new high score